Welcome to Al-Wathbah Uniforms!
We value your decision to choose us for your uniform and custom apparel requirements! We eagerly anticipate working with you. These Terms and Conditions outline the rules for using our website and placing orders. By visiting our website or making a purchase, you agree to these terms. If you have any questions, please do not hesitate to contact us.
1. Ordering Process:
Our expertise lies in producing custom uniforms, clothing, and apparel, including t-shirts, formal wear, medical uniforms, and athletic gear. You may place orders for items individually or in bulk.
Custom Designs: We provide embroidery and Direct-to-Film (DTF) printing services. By submitting a design, you certify that you have all of the required rights to use it. We are not liable for any copyright infringement. If we create a design for you, we will keep all rights to that design unless otherwise agreed upon in writing.
Order Confirmation: Upon placing an order, you will receive a confirmation that outlines the specifics of your order. We ask that you review it carefully and notify us of any required changes.
Turnaround Times: We will provide you with an estimated completion date for your order. These estimates could change, and we might experience some delays. Rest assured, we’ll keep you in the loop about any updates to the timeline.
As for proofs: for certain custom orders, we may provide proofs for you to review and approve. It’s important to take a careful look at these proofs before we move forward with production.
Order Changes: Orders can be changed after they have been confirmed, however there may be additional charges. Please notify us as soon as possible if you want to change your order.
2. Payment:
We need a deposit of 60% of the total to start your purchase, or you can pay the full price up front. Prior to the shipment or delivery of your order, the outstanding balance must be settled. Your payment information is never stored by us; all transactions are safely processed by our third-party payment processor.
3. Returns and Refunds:
We depend on your satisfaction! For returns that have a good reason, we provide a seven-day money-back guarantee. This implies that you have the choice to return an item if it is inaccurate or flawed. Unless we are at fault, custom-made items cannot be returned for a refund.
Return Process: If you need to return an item, just get in touch with us within 7 days of receiving your order. We’re more than happy to assist you with the return. Just a quick note—if the issue isn’t on our end, you’ll need to cover the return shipping costs.
Regarding refunds: once we receive the item and confirm it’s in its original condition, we’ll process your refund within 10 business days.
4. Intellectual Property:
As previously stated, when you provide us with a design, you affirm that you have the right to use it. We retain ownership of all designs that we produce.
5. Changes to These Terms:
We may revise these Terms and Conditions from time to time. The updated version will be made available on our website.
6. Contact Us:
- Email: sales@alwathbahuniforms.com
- Phone: +971 58 910 7575
- Address: Maysaloon, Sharjah, UAE