Welcome to Al-Wathbah Uniforms! We prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you access our website or make a purchase.
1. Information We Collect
When you visit our website or place an order, we may gather the following information:
Personal Information:
Your name, email address, phone number, and billing and shipping addresses.
Order Details:
Choices of products, specific customization requests, embroidery or printing specifications, and order history.
Payment Information:
We do not retain payment information. All payments are securely processed via third-party payment processors.
Website Usage Data:
Includes your IP address, type of browser, pages visited, and your interactions with our site.
2. How We Use Your Information
We use the information we collect for the following reasons:
- To process and fulfill your orders.
- To communicate with you regarding your orders, inquiries, or promotional offers (if you opt to subscribe).
- To improve our products, services, and website functionality.
- To ensure compliance with our terms and policies.
3. Order Information
Custom Orders:
We specialize in tailored uniforms, apparel, and clothing, including t-shirts, formal attire, jackets, medical uniforms, sports gear, school uniforms, and work apparel. Orders can be made in bulk or individually based on customer preference.
Embroidery & Printing Services:
We offer custom embroidery and Direct-to-Film (DTF) printing services to personalize your clothing according to your requirements.
4. Payment Information
- To begin processing your order, we require an upfront payment or full payment. The remaining balance must be cleared before delivery.
5. Refund & Return Policy
- We provide a **7-day money-back guarantee** for returns that have a legitimate reason. If you receive an incorrect or defective product, please contact us within seven days of delivery.
- Refunds will be processed once we receive the returned item.
- Custom items are non-refundable unless there is an error on our work.
6. Data Security
We implement standard industry security measures to protect your personal information. However, no method of online transmission can be deemed completely secure, and we cannot guarantee total protection.
7. Sharing Your Information
We don’t sell or distribute your personal information to third parties, except in the following situations:
- When required by law.
- To facilitate your order through shipping and payment services.
- When necessary for business purposes (e.g., marketing or customer service tools).
8. Your Rights & Choices
- You have the right to access, modify, or delete your personal information.
- You may opt out of marketing communications at any time.
- If you have concerns regarding your data, please contact us.
9. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance the user experience and analyze web traffic. You can manage your cookie preferences through your browser settings.
10. Changes to This Policy
We may update our Privacy Policy from time to time.
11. Contact Us
For any queries related to this Privacy Policy, please contact us at:
- Email: sales@alwathbahuniforms.com
- Phone: +971 58 910 7575
- Address: Maysaloon, Sharjah, UAE
We appreciate your trust in Al-Wathbah Uniforms for your custom clothing and uniform needs!